Privacy Policy

This Privacy Policy was last revised on June 1, 2015.

We respect and value the privacy of our clients and have developed this Privacy Policy to demonstrate our commitment to protecting your privacy. This policy describes and sets forth our policies on the following topics:

This privacy statement describes how Credit Solutions Group collects and uses the personal information you provide on our website. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

You agree to this Privacy Policy by accepting Credit Solutions Group’s Terms of Use, by accessing, browsing, or using this website. The Terms herewith do not only relate to unsecured business loans.

Collection and Use

How we collect and use information

Making updates or changes to your information; Data retention



Information obtained from third-parties

Notification of Privacy Policy changes

Contact information

Collection and Use

We collect the following personal information:

  • Contact information such as name, mailing address, e-mail and telephone.
  • Unique identifiers such as user name, account number and password.
  • Preferences information such as product wish lists, order history and marketing preferences.

We collect the following information regarding your business:

  • Name, address, telephone, size, type, and various other aspects regarding your business.
  • Business Documents: Some clients provide various business and personal documents to Credit Solutions Group to provide to certain potential lenders. These documents may include personal and business tax returns in addition to other sensitive documents. Any such documents are securely stored and safeguarded. At your request and with your permission, these documents may be shared with certain lenders. Under no circumstances will we disclose, transmit, or share in any way, these documents without your permission.

How we collect and use information

Log Files: Any time you visit any of our websites, our servers automatically gather information from your browser (such as your IP addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks) to analyse trends, administer the site, prevent fraud, track visitor movement in the aggregate, and gather broad demographic information. For example, we may log your IP address for system administration purposes. IP addresses are logged to track a user´s session. This gives us an idea of which parts of our site users are visiting. We do not share the log files externally.

Cookies: We use “cookies” to keep track of some types of information while you are visiting our website or using our services. Cookies are very small files placed on your computer, and they allow us to count the number of visitors to our website and distinguish repeat visitors from new visitors. They also allow us to save user preferences and track user trends. We rely on cookies for the proper operation of our website; therefore, if your browser is set to reject all cookies, the website will not function properly. Users who refuse cookies assume all responsibility for any resulting loss of functionality. We do not link the cookies to any personally identifiable information.

Web Beacons:” Web beacons” (also known as “clear gifs” and “pixel tags”) are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our website for our users and to collect a limited set of information about our visitors. We may also use web beacons in email communications in order to understand the behaviour of our customers. We do not link the web beacons to any personally identifiable information.

Sign-Up Information: To process sign-ups, we may require your name, address, phone number, email address and other personal information. Such information is used primarily to process your order or as otherwise described herein.

E-mails and Telephone Calls: We require an e-mail address from you when you register for our services. We use your e-mail for both transactional (e.g., order confirmation, refund and renewal processing) and promotional (e.g., newsletters, new product offerings, special discounts, event notifications, special third-party offers) purposes. E-mail messages we send you may contain code that enables our database to track your usage of the e-mails, including whether the e-mail was opened and what links (if any) were clicked. If you would rather not receive promotional e-mails from us, please see the section below labelled “Choice/Opt-Out”. We reserve the right to send you certain communications relating to the Credit Solutions Group services, such as service announcements and administrative messages, without offering you the opportunity to opt out of receiving them. We may also contact you by telephone or text message (including to any wireless number you may provide to us) solely in connection with Credit Solutions Group’s services. If you would rather not receive telephone calls or text messages from us, you may change or delete your number from your account preferences page(s), or ask to be removed from our contact list if you receive a call or text message from us. We fully comply with the requirements of the Australian SPAM Act.

Disclosure of Your Information to Third Parties

Disclosure By Law: You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law) and (2) protect or defend  Credit Solutions Group´s, or a third party´s, rights or property.

Disclosure to Trusted Third Parties By Us: Upon completing a profile for unsecured business loans on the site, we will share your information with potential lenders with whom you are matched. By accepting the Terms of Use of www. Credit Solutions, you agree to receive various marketing materials from our trusted third parties, including potential lenders and service providers. We are not responsible for the material of the third parties or their actions. Your information may also be shared with third-party contractors that provide services to Credit Solutions Group and are bound by this privacy policy. Your information will be treated as private and confidential by such third parties and not used for any other purpose than we authorize. In addition, from time to time, we may share personal information (such as e-mail or mailing address) about our user base with carefully selected third parties, so they can offer goods and services that we believe may be of interest to our users. If you do not wish to receive offers from our trusted partners, you can change your e-mail preferences at any time by following the steps outlined in the “Choice/Opt-Out” section below.

By disclosing your information to us through signing up on the Site and agreeing to the Terms, you expressly consent to any transfer of your information as described in this Privacy Policy, the Terms, and the Site.

Making Updates or Changes to Your Information; Data Retention

You may update or remove your profile information at any time by going to your profile page and clicking “Edit My Profile.” Any changes made will be updated immediately.

If you want to stop using your account, you may deactivate it or delete it. When you deactivate an account, no lender or any other third party will have access to your account or information, but the information will not be deleted. By deactivating your account, you will have the ability to restore the account in its entirety.

You may delete your account. If you choose to delete your account it will be permanently deleted from Credit Solutions Group. You should only delete your account if you are certain you never want to reactivate it again.

Credit Solutions Group will retain data in a commercially reasonable manner upon deletion of an account. If an account is deleted, only Credit Solutions Group will have access to the information. No third party provider will have access to your personal information.  Credit Solutions Group will only use your data for internal research and Credit Solutions Group marketing. Data that is retained by Credit Solutions Group will be retained for a commercially reasonable period of time as determined by Credit Solutions Group.


We have extensive security measures in place to protect the loss, misuse and alteration of the information stored in our database. These measures include the use of Secure Socket Layer (SSL) technology during credit card transactions and administrative access to site data, as well as other proprietary security measures which are applied to all repositories and transfers of user information. We will exercise reasonable care in providing secure transmission of information between your computer and our servers, but given that no information transmitted over the Internet can be guaranteed 100% secure, we cannot ensure or warrant the security of any information transmitted to us over the Internet and hence accept no liability for any unintentional disclosure. For further information, please see our Terms of Use.

In the event there is a data breach, Credit Solutions Group will notify you within 45 days. We will notify you that a breach occurred, what type of information was breached, when the breach occurred, what steps you can follow to further protect your information, what actions we are taking regarding the breach and what steps we are taking to ensure the breach does not happen again.


You may choose not to receive our newsletter or marketing emails prior to receiving any such materials by checking the “No” box when prompted at sign-up. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instruction included in these emails or you can contact us at

Information Obtained from Third Parties

We purchase marketing data about our customers from third parties and combine it with information we already have about you, to create more tailored advertising and products.

If you provide information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Any information obtained from a third-party will be used to assist matching your business with various lenders.

If you have any questions about security on our website, you can contact us at

Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site. We encourage you to periodically review this page for the latest information on our privacy policy. When we make changes to this Privacy Policy we will revise the revision date at the top of the Privacy Policy.

Contact Information

You can contact us about this privacy policy by writing or email us at the address below:

Credit Solutions Group

Suite 706, 109 Pitt Street, Sydney NSW 2000 Email: